Terms and Conditions
Placing an Order
Orders can be placed securely via our Online store, by calling 1300 729 228 or simply emailing firstname.lastname@example.org. All pricing displayed on this website is in Australian currency and excludes gst. Please note that these are website prices and we are more than happy to provide quotations upon request. Due to Manufacturer/Supplier changes, these prices may differ when required, and without notice. Prices are subject to stock availability at time of order. We reserve the right, without prior notification, to refuse service to any customer. If any errors in ordering or shipments, please contact us immediately.
We offer a Price match Promise on our range of products. Just contact us via email with evidence of the competitors advertised price or send through their written formal quotation for the same identical product and once we confirm the price, we will happily provide our quotation.
We accept payments via Bank Transfer, Credit or Debit card, eWay and Paypal Australia. Details are displayed at the time of purchase. After payment is made, you should expect to receive your goods within 2 – 7 days. To apply for a Commercial Trading Account, please download our Account Application Form here.
MSupply Australia offers reliable and affordable delivery services to all Metro and Regional locations within Australia including Tasmania. We do not deliver Internationally. Orders can take between 1 – 10 business days to arrive, depending on your destination and shipping method. Shipping surcharge for orders below $100.00 is $9.95 excluding GST, with no minimum order amount. Please do understand that some other states and areas may include a surcharge, depending on the product purchased. Also, some bulkier items may incur additional freight charges.
Free Shipping on orders over $100 – Local areas included are Brisbane, Gold Coast, Sunshine Coast, Toowoomba and Ipswich. Non-metro and some bulkier items may require an additional surcharge. Prior to placing your order, please do contact us so we can arrange the most cost effective freight options for you.
Our goal is to provide the very best Customer Service possible. We have many freight options available to suit your needs. We ship via Australia Post, Local and Interstate Couriers or by the specific Transport Carrier that you nominate. Our staff also delivers locally. Please do not hesitate to contact us for any questions.
We welcome any comments and suggestions you may have on our range of Products, Website, Online Store ease of use and our Customer Service. Thank you for your time and understanding.
Please email: email@example.com
ABN: 96 032 053 635