Terms and Conditions
Placing an Order
Orders can be placed securely via our Online Shop, by calling (07) 3073 9222 or simply emailing firstname.lastname@example.org. All pricing displayed on this website is in Australian currency and excludes gst. Please note that these are website prices and we are more than happy to provide quotations upon request. Bulk Pricing is also available, please send us an email. Due to Manufacturer/Supplier changes, these prices may differ when required, and without notice. Prices are subject to stock availability at time of order. We reserve the right, without prior notification, to refuse service to any customer. If any errors in ordering or shipments, please contact us immediately.
We offer a Price match Promise on our range of products. Just email email@example.com with evidence of the competitors advertised price or send through their written formal quotation for the same identical product and once we confirm the price, we will happily provide our quotation.
We accept payments via Bank Transfer, eWay (Credit Cards and Debit Cards), Afterpay and PayPal Australia. Details are displayed at the time of purchase. Payments may take up to 3 working days to clear. After payment is made, you should expect to receive your goods within 2 – 7 days. To apply for a Commercial Trading Account, please download our Account Application Form here. We offer 7 day and 30 day Business Accounts.
We continue to work through the Covid-19 situation which has of course impacted supply chain. Whilst we do our best to supply all Products, we strongly encourage you to contact us to ensure availability.
Shipping & Delivery
MSupply Australia offers reliable and affordable delivery services to all Metro and Regional locations within Australia including Tasmania. Free Local Delivery over $100 only applies to local metro areas in Brisbane, Gold Coast and Ipswich. Please contact us prior to placing your order so we can best service your requirements. We do not deliver Internationally. Orders can take between 1 – 10 business days to arrive, depending on your destination and shipping method. Surcharges may apply for orders under $100.00. Please do understand that shipping to some other States/Locations may also include a surcharge, depending on the product purchased. Bulkier items may incur additional freight charges also. Please email us prior to placing your order.
Free Local Delivery over $100* – Local Metro areas included are Brisbane, Gold Coast and Ipswich. Some bulkier items may require an additional surcharge. Prior to placing your order, please do contact us so we can arrange the most cost effective freight options for you.
Our goal is to provide the very best customer service possible. We have many freight options available to suit your needs. We ship via Australia Post, or by the specific Transport Carrier that you nominate. Our staff also delivers locally. Please do not hesitate to contact us for any questions.
We welcome any comments and suggestions you may have on our range of Products, Website, Online Store ease of use and our Customer Service. Thank you for your time and understanding.
Please email: firstname.lastname@example.org
ABN: 96 032 053 635